CANCELLATIONS

We require 24-hour notice for penalty free cancellation of appointments. 

Clients can cancel appointments by texting the studio or sending a Facebook message to the Studio page. Clients cancelling appointments with less than 12-hour notice will be charged a late cancellation fee of $25. Studio owner reserves the right to waive any fees.

 

LATE ARRIVALS

We ask that clients text the studio if they will be late arriving for their scheduled appointment.

If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a "no show" and their spot may be reopened and made available for clients wanting to book. 

Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply. 

 

NO SHOWS

If a client does not show up for their scheduled appointments, they will be subject to pay 50% of the amount of the base menu price before their next appointment is booked.

Clients who no show on more than one occasion must pre-pay, in full, for any services that they would like to schedule. The owner reserves the right to refuse future bookings for people who no show more than once.

 

DEPOSITS

Black Magic Lash Lounge & Aesthetics Studio does require a deposit of 50% of the appointment booked for appointments spanning more than 3 hours, or for services taking place out of regular salon hours. 

 

WAIVERS

All new clients are required to sign our policies waiver on their first visit to the studio. Clients will also be required to fill out additional waivers, for services they have not received before at Black Magic Lash Lounge & Aesthetics Studio.

Technicians will be able to go through the waiver with their client and answer any inquiries before beginning service. Refusal to sign required waivers will result in the studio being unable to complete those specific services for that client. 

 

SERVICE REFUNDS

Black Magic Lash Lounge & Aesthetics Studio does not offer monetary refunds on services rendered. 

We do have a 7-day policy in place on services in which a client can come back and have corrections made.